Privacy Policy – ZoukStayz
Last Updated: Dec 3, 2025
1. Who We Are
Our website address is: https://zoukstayz.com. ZoukStayz is a travel and stay discovery platform offering curated stays, long stays, and personalized travel experiences across India and beyond.
2. What Personal Data We Collect
a. Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and payment details
- Government ID (if required by law or host)
- Travel dates and preferences
- Messages, comments, or support inquiries
b. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help with spam detection.
An anonymized string created from your email address may be provided to the Gravatar service. Their privacy policy is available at https://automattic.com/privacy/. After approval, your profile picture is visible to the public with your comment.
c. Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images.
d. Booking & Travel Information
When you make a booking, we collect travel dates, number of guests, stay preferences, activities chosen, and communication with hosts or support.
e. Technical & Usage Data
- IP address
- Browser type and version
- Operating system
- Device information
- Pages visited
- Time spent on site
- Click behavior
f. Cookies
If you leave a comment, you may opt-in to save your name, email, and website in cookies. These last for one year.
When you visit our login page, a temporary cookie checks if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, several cookies store login information and screen preferences. Login cookies last two days, screen options cookies last a year, and “Remember Me” keeps you logged in for two weeks.
If you edit or publish an article, an additional cookie storing the post ID is saved for one day.
3. Embedded Content From Other Websites
Articles on this site may include embedded content (videos, images, etc.). Embedded content from other websites behaves exactly as if you visited those websites. They may collect data, use cookies, embed tracking, and monitor your interaction with their content.
4. How We Use Your Data
- To process bookings and payments
- To personalize travel recommendations
- To respond to customer support requests
- To improve website performance and user experience
- To send booking confirmations and updates
- To prevent fraud, spam, and ensure platform safety
5. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Verified property partners/hosts for booking fulfillment
- Payment gateways for secure transactions
- Third-party service providers (email, analytics, hosting)
- Legal authorities, if required
If you request a password reset, your IP address will be included in the reset email.
6. How Long We Retain Your Data
Comments and their metadata are retained indefinitely.
For users that register on our site, we store the personal information provided in their user profile. Users can see, edit, or delete their information anytime (except username). Administrators can also access and edit this data.
Booking information is retained as long as necessary for legal, customer service, and operational purposes.
7. Your Rights
You may request an exported file of the personal data we hold about you, including any data you provided. You may also request that we erase personal data we hold about you, except for data we must keep for legal or security reasons.
8. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Certain service providers may process data on secure servers in other locations.
9. Data Protection
We use security measures, encrypted connections, and access controls to protect your information. However, no method is 100% secure, and users should keep login credentials confidential.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will always be available on this page.
11. Contact Us
If you have privacy concerns or requests, contact us at:
Email: support@zoukstayz.com