Refund Policy – ZoukStayz
Last Updated: [Add Date]
1. Overview
ZoukStayz aims to provide a seamless travel experience. This Refund Policy explains how cancellations and refunds are handled on our platform.
2. Cancellation by Traveler
Refund eligibility depends on:
- Property-specific cancellation terms
- How early the cancellation request is made
- Whether the booking is refundable or non-refundable
General Guidelines:
- Free Cancellation: Up to 48–72 hours before check-in (varies by property)
- Partial Refund: If cancellation is made within 24–48 hours
- No Refund: Same-day cancellations or no-shows
3. Cancellation by Host or Property
If a host cancels a confirmed booking:
- You will receive a 100% refund
- We may assist with finding alternative accommodation
4. Non-Refundable Bookings
Bookings marked as Non-Refundable cannot be canceled or refunded under any circumstances.
5. Rescheduling
Some properties allow date changes or booking modifications. Rescheduling depends on availability and may involve price differences.
6. Refund Processing Time
Approved refunds are typically processed within:
- 5–7 business days to the original payment method
Bank timelines may vary.
7. No-Show Policy
If a traveler does not check in and fails to notify the property in advance:
- No refund will be issued
- The booking will be marked as a no-show
8. Contact Us
If you need to request a refund or have questions about this policy, contact:
Email: support@zoukstayz.com